Refund and Cancellation Policy

1. Cancellations

You can cancel your order under the following conditions:

• Before Shipment: Orders can be cancelled for a full refund if the request is made before the item has shipped or the service has commenced.
• Subscription Services: For subscription-based services, you may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle. You will not be charged for the subsequent billing cycle.
• Custom Orders: Custom or personalized orders cannot be cancelled once work has begun.

To request a cancellation, please contact our customer support team via email at help@mihuapp.com.

2. Refunds

We offer refunds under the following circumstances:

2.1 Digital Products

• We issue refunds for digital products within 7 days of the original purchase of the product.
• We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

2.2 Physical Products

• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

2.3 Services

• Refunds for services are assessed on a case-by-case basis. If you are unsatisfied with the service provided, please contact us within 7 days of service completion.

3. Process for Returns and Refunds

1. Initiate a Return/Refund: Contact our support team at help@mihuapp.com to initiate a return or refund request. Please include your order number and the reason for the request.
2. Return Authorization: If your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Inspection and Processing: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
5. Refund Issuance: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. First check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at help@mihuapp.com.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Grievance Officer
Head of Support
Email: help@mihuapp.com
Website: https://mihuapp.com
Shree Shyam Kart
Address: 460/10, Yati Nagar, Hansi - 125033