Privacy Policy

This Privacy Policy ("Policy") describes how Shree Shyam Kart ("Mihu", "we", "our", or "us") collects, uses, stores, processes, transfers, and discloses personal data of users who access or interact with the Mihu platform, including our mobile application and websites located at https://mihuapp.com and https://www.mihuapp.com ("Platform").

By accessing or using the Platform, you expressly consent to the collection, use, processing, storage, transfer, and disclosure of your information in accordance with this Policy. If you do not agree, you must discontinue use of the Platform immediately.

1. Information We Collect

We may collect, process, and store any information you provide or that is generated through your use of the Platform. While we strive to minimize sensitive data collection, you acknowledge that any information voluntarily shared by you may be processed by us.

1.1 Information You Provide:

Mobile number (required for authentication)
Profile details (name, bio, profile picture, WhatsApp number, etc.)
Any content, messages, or data submitted on the Platform

1.2 Information Collected Automatically:

Device identifiers, browser type, OS, and usage behavior
IP address, approximate location, and network information
Log data, crash reports, diagnostics, and engagement metrics

1.3 Payment Information:

Payments are processed via third-party providers; we are not responsible for their data practices

2. Purpose of Collection

Providing, maintaining, and improving services
Personalization, analytics, and business intelligence
Marketing, promotions, and user engagement (where permitted)
Fraud detection, risk mitigation, and platform security
Legal compliance, enforcement, and internal investigations

3. Legal Basis for Processing

Your consent and continued use of the Platform
Performance of contractual obligations
Legitimate business interests including growth and security
Compliance with applicable laws and regulations

4. Disclosure of Information

With affiliates, partners, and service providers without further notice
With advertisers, analytics providers, and business partners (in aggregated or identifiable form)
With government authorities when required or deemed necessary
In connection with mergers, acquisitions, restructuring, or sale of assets

5. Data Storage and Security

We implement reasonable security measures; however, you acknowledge that transmission and storage of data over the internet is inherently insecure.

To the maximum extent permitted by law, Mihu shall not be liable for any unauthorized access, data breach, loss, or misuse of your information.

6. Data Retention

We retain data for as long as necessary for business, legal, or operational purposes
We reserve the right to retain data even after account deletion where required or justified

7. User Rights

Your rights are subject to applicable law and our internal policies. We may refuse or limit requests at our discretion where legally permitted.

8. Cookies and Tracking

We may use cookies, tracking pixels, and similar technologies for analytics, advertising, and operational purposes. Continued use of the Platform constitutes consent to such tracking.

9. Policy Updates

We reserve the right to modify this Policy at any time without prior notice. Updates become effective upon posting. Continued use of the Platform constitutes acceptance of the updated Policy.

10. Limitation of Liability

To the fullest extent permitted by law, Mihu shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Platform or processing of data.

11. Grievance Redressal

Grievance Officer
Head of Support
Email: help@mihuapp.com
Shree Shyam Kart
Address: 460/10, Yati Nagar, Hansi - 125033